At Centrecom, customer service is more than answering calls - it's about creating positive experiences that leave a lasting impression.

We're looking for a motivated, friendly, and Maltese-speaking Call Centre Agent to join our growing team. If you enjoy helping people, communicating with confidence, and working in a supportive environment where your career can grow, we'd love to hear from you.

Reporting to the Team Leader, you'll be responsible for handling inbound and outbound customer calls, assisting with enquiries, resolving issues efficiently, and delivering an outstanding customer experience while meeting quality and performance standards.

At Centrecom, we believe our people are our greatest strength. When you join us, you'll become part of a dynamic and supportive team that values collaboration, continuous learning, and career development.

Here's what you can expect

A welcoming and inclusive workplace.
Full training and ongoing support.
Career development opportunities and internal progression.
Performance incentives and bonuses throughout the year.
Employee development programmes.
Team-building events and recognition initiatives.
Unlimited coffee and tea to keep you energised throughout the day.

Duties and responsibilities

Handle inbound and outbound customer calls professionally and efficiently.
Provide accurate information and resolve customer enquiries.
Deliver a friendly, empathetic, and solution-focused customer experience.
Build positive relationships with customers through excellent communication.
Maintain accurate records and follow company procedures.
Work closely with colleagues to achieve individual and team goals.

What we are looking for

Essential
- Fluent in both Maltese and English (spoken and written).
- Excellent communication and interpersonal skills.
- A positive attitude with a genuine passion for helping people.
- Good computer literacy, including Microsoft Office (Word and Excel).
- Ability to work well both independently and as part of a team.
Desirable
- Previous experience in customer service, contact centres, or similar roles is considered an asset.
- Don't worry if you're new to the industry - we provide full training to help you succeed.

Why you'll love working here

We're more than just colleagues - we're a team of problem-solvers, supporters, and people who genuinely enjoy what we do.

Whether you're starting your career or looking for your next opportunity, we'll give you the training, support, and opportunities you need to grow. We believe in recognising hard work, celebrating success, and promoting talent from within.

If you're looking for a workplace where your contribution truly matters, we'd love to meet you.

Apply now and take the first step towards an exciting and rewarding career.

Call Centre Agents (Maltese Speaking)

Job Description