About Us:

TrioMed is a leading distributor in the medical sphere, specialising in high-end healthcare equipment and digital technology, including MRI systems, CT scans, Ultrasounds, Mammography systems, Patient Monitors, Image Guided Therapy Equipment, X-Rays, Health Enterprise Informatics, and more. Representing industry brand leaders like Philips, Hologic, and Linet, TrioMed has established a significant installed base across all healthcare institutions around Malta and Gozo. TrioMed is also an ISO certified organisation, demonstrating its commitment to delivering high-quality products and services, and is a fully owned subsidiary of Prohealth Ltd.

As part of its ongoing commitment to driving growth and enhancing operational excellence, TrioMed is looking for a full-time Field Support Engineer.

Purpose:

The primary responsibility of the Field Support Engineer would be to support clients by installing, commissioning, and servicing high-end medical equipment.

Responsibilities:

Install and commission new equipment and modalities, as per manufacturer's recommendations.
Provide preventive maintenance and service support on equipment and modalities assigned.
Perform routine inspections to ensure equipment and modalities are functioning correctly.
Collaborate with Field Support Team Leader and Operations team to solve complex issues.
Troubleshoot and repair any issues that arise with equipment and/or systems.
Provide technical support and training to clients or end-users as required.
Maintain inventory of tools, parts, and equipment, ensuring all are properly stocked for fieldwork.
Ensure that all work is completed within established timelines and meets quality standards.
Respond to after-hour calls during stand-by hours in accordance with the Company's on-call schedule which includes the task of responding to urgent after-hour requests from the Company's clients.
When required, attend to any maintenance requests from clients during the allocated times as established under the Company's on-call schedule and during which the Employee is on standby.
Any other task as assigned by the Field Support Team Leader.

The Candidate Must:

Have an MQF Level 6 - Bachelor of Science (Honours) in Biomedical Engineering (or similar qualification in relevant fields).
Be willing to periodically attend online training modules and occasionally participate in training sessions abroad, to ensure up-to-date knowledge of the equipment and modalities as specified by the manufacturer.
Be able to identify (fault-finding) and solve complex technical problems.
Demonstrate strong time management and workload prioritisation skills.
Be able to work on own initiative while capable of working in synergy within a team.
Demonstrate proficiency in the English language, with the ability to communicate effectively with clients and colleagues.
Have strong interpersonal and customer service skills.
Have a valid driver’s license.
Be a motivated, goal-oriented team player with a positive, can-do attitude.
Prior experience or exposure to IT will be considered an advantage.
Previous experience in a similar position will be considered an asset.

What We Offer:

Competitive salary package.
Exclusive employee discounts on the group’s brands of products.
Comprehensive health insurance.
Learning and development opportunities.
A welcoming culture that will make you feel at home.

Field Support Engineer

Job Description